Terms and conditions of sale

General terms and conditions of sale

1. Introduction

These General Terms and Conditions of Sale (GTCS) govern the contractual relationship between our website and any individual or legal entity making a purchase from The Winter's Glow website. By placing an order, the customer accepts these terms and conditions without reservation.

2. Products

The products offered for sale are personalised image projection bracelets, as described on the website. As each product is unique, slight variations may occur depending on the materials used and the images supplied by the customer.

3. Orders

The customer is responsible for providing complete and accurate information when ordering, including the photo for personalisation. All orders will be confirmed by email once payment has been confirmed.

4. Prices and payment

All prices on the site are in Danish kroner, including taxes and charges. Payment is made online using the secure payment methods offered on the site. Orders are only processed once full payment has been received.

5. Delivery

Products are made to order and sent to the address provided by the customer. Estimated delivery times are given when the order is placed but may vary depending on the destination and logistical conditions. The seller cannot be held responsible for delays due to events beyond its control.

6. Complaints and returns

In the event of a faulty or non-compliant product, the customer must contact customer services within 30 days of receipt and provide proof (photos). If the complaint is validated, a replacement or refund will be offered.

7. Responsibility

The seller cannot be held responsible for damage resulting from improper use of the products or lack of maintenance. Photos supplied by the customer must respect the copyright and privacy of third parties.

8. Data protection

The personal data collected when the order is placed is used exclusively to process the order and complies with the applicable data protection regulations.

9. Applicable law and disputes

These GTC are subject to the law applicable in Denmark. In the event of a dispute, the parties undertake to seek an amicable solution before resorting to the courts.

10. Modification of the GTC

The Seller reserves the right to modify these GTC at any time. The conditions applicable are those in force on the date of the order.

If you have any questions or complaints, please contact us at contact@thewintersglow.com.